e-Learning SCM4ECR – Knowledge and Best Practices

1.1. Managementul Colaborativ
– 1.1.1 Collaborative Business for Value Chain Management
– 1.1.2 Achieving SCM Excellence Through Practising Collaborative Business Process Standards
– 1.1.3 Collaborative Business Process Management
1.2. Managementul colaborativ, o strategie de viitor
– 1.2.1 Cartea: STRATEGII MANAGERIALE INTERORGANIZATIONALE: ALIANŢEL EDINTRE PRODUCĂTORII DE BUNURI DE UZ CURENT (FMCG-FAST MOVING CONSUMER GOODS) ŞI DETAILIŞTI
– 1.2.2 Cartea: Supply Chain Management in Consumer Goods Industry & Retail: DEMERSUL MANAGEMENTULUI CĂTRE MANAGEMENTUL COLABORATIV
– 1.2.3 Managementul Colaborativ International. Un Nou Model de Crestere Comuna in Afaceri (JAG – JOINTLY AGREED GROWTH)
1.3. Managementul alianţelor
1.4. Managementul colaborativ al relaţiei cu furnizorul
1.5. Alinierea strategică a furnizorilor de servicii logistice

2.1. Introducere în Supply Chain Mangement: Integrarea în lanțul de distribuție/aprovizionare
– 2.1.1. Cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS
– 2.1.2. New Ideas for the Next Generation of ECR and SCM. (from 2012 ECR-Europe Conference)
– 2.1.3. Food Supply Chain Management
– 2.1.4. Role and Importance of Packaging in Supply Chain Management
2.2. Externalizarea(Outsourcing)
– 2.2.1. Cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS
2.3. Dictionar Selectiv SCM

3.1. Efficient Consumer Response
– 3.1.1 Demand Side Management of a Supply Chain Through Assortment Optimization. Merchandising Tools
– 3.1.2 Efficient Healthcare Consumer Response
– 3.1.3 CONSUMER ENTHUSIASM – THE KEY CHALLENGE FOR FMCG MANUFACTURERS AND RETAILERS
– 3.1.4 PROJECT MANAGEMENT IMPLICATION IN DEVELOPMENT AND LAUNCH PROCESSES OF A NEW PRODUCT IN CG INDUSTRY
3.2. Dicționar ECR
– 3.2.1 Cartea: ECR. Efficient Consumer Response. Strategii, politici, tehnici si instrumente
– 3.2.2 Cartea: Dictionar ECR
– 3.2.3 In cartea: SUPPLY CHAIN MANAGEMENT IN CONSUMER GOODS INDUSTRY & RETAIL
– 3.2.4 STRATEGIA ECR ŞI MANAGEMENTUL LANŢULUI LOGISTIC
– 3.2.5 Procese de învățare și antrenare în bunele practici manageriale ECR (Efficient Consumer Response) – Răspuns eficient consumatorului
– 3.2.6 OPTIMIZAREA DISPONIBILITĂȚII LA RAFT PENTRU UN RĂSPUNS EFICIENT CONSUMATORULUI
3.3. Despre Departament ECR-UVT

Scurt istoric al mișcării și conceptelor ECR
Istoric SUA
Istoric EUROPA
Istoric ASIA
Istoric ROMÂNIA

4.1 Introducere în managementul categoriei
– 4.1.1 Category Management for Consumer and Shopper Journey. Case Study: Dairy Category Management
– 4.1.2 Category Management for Non Alcoholic Drinks – Case Study Tymbark Maspex Romania
– 4.1.3 Category Management for Consumer and Shopper Journey
– 4.1.4 Category Management for Consumer and Shopper Journey. Case Study: Dairy Category Management
4.2 Procesul managementului categoriei
4.3 Implementarea managementului categoriei și alegerea cumpărătorului
4.4 Principii pentru parteneriatele colaborative între partenerii comerciali în managementul categoriei

Managementul categoriei băuturilor nealcoolice. Sudiu de caz Tymbark Maspex România

5.1 Managementul proceselor lanțului de distribuție/ aprovizionare folosind modelul SCOR (Supply Chain Operations Reference)
– 5.1.1 Supply Chain Excellence through Practicing Collaborative Business Process Standards
– 5.1.2 Reengineering the Procurement Processes
– 5.1.3 PROJECT of INTERORGANIZATIONAL COLLABORATIVE PROCESSES (Manufacturer – Distributor)
5.2 Reproiectarea procesului de afaceri (Business Process Reingeneering – BPR)
– 5.2.1 Folosirea modelului SCOR (Supply Chain Operations Reference) în proiectarea și optimizarea unui lanț de distribuție
5.3 Reproiectarea proceselor lanțului logistic

6.1 Demand Chain Management – DCM. De la managementului lanțului cererii, spre lanțul de aprovizionare condus de către client
– 6.1.1 Customer-Driven Supply Chain. Proposal for Key Processes Performance Measurement through Benchmarking. Case Study: Delivery Processes of Renault-Dacia Piteşti
6.2 Clientul conduce lanțul de aprovizionare (Customer – Driven -Supply Chain)
– 6.2.1 Cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS
6.3 Managementul proceselor de afaceri de către clientul final. Cele mai bune practici prin Benchmarking

7.1 Managementul relaţiei cu clientul (CRM – Customer Relationship Management)
– 7.1.1 Customer Expectations Management in Store Management
7.2 Clientul conduce relaţia (Consumer Managed Relationship-CMR) prin relevanţa acestuia
– 7.2.1 In cartea:STRATEGII MANAGERIALE INTERORGANIZATIONALE

8.1 Considerații teoretice privind conceptul de valoare
– 8.1.1 Consumer Value Measurement. Case study: Achievement an Ester Lunch at Home from Various Supermarkets
– 8.1.2 Customer Value Measurement. Proposal for Value Measurement Model
8.2 Managementul valorii la consumator
– 8.2.1 In cartea: MANAGEMENTUL CALITĂȚII BUNURILOR DE CONSUM
8.3 Managementul strategic al valorii la consumator
8.4 Măsurarea valorii livrate la consumator

9.1 Transferul electronic de date
– 9.1.1. In cartea:“GLOBALIZATION. EDUCATION AND MANAGEMENT” –  CHAPTER 10 – GLOBAL STANDARDS FOR SUPPLY CHAIN MANAGEMENT IN CONSUMER PACKAGED GOODS INDUSTRY
9.2 Citirea optică a codurilor cu bare
– 9.2.1. In cartea: STRATEGII MANAGERIALE INTERORGANIZATIONALE – Capitolul 5
– 9.2.2. Cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS: Capitolul 7; Capitolul 8
9.3 Comanda asistată de calculator
9.4 Tehnici şi instrumente în serviciile logistice ale SCM
9.5 Folosirea RFID
9.6 Alinierea informaţiilor într-un lanţ logistic prin standardele Global Data Synchronisation şi EPC Global coordonate de Global Commerce Initiative
9.7 Tehnologia informației în trasabilitate

10.1 Procesul de management al standardelor globale GSMP
– 10.1.1. In cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS: Capitolul 6
– 10.1.2. Link 1
– 10.1.3. Link 2
– 10.1.4. Link 4
10.2 Colaborarea în planificare
– 10.2.1. In cartea: STRATEGII MANAGERIALE INTERORGANIZATIONALE – Capitulul 8
– 10.2.2. In cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS: Capitolul 9
10.3 Ambalarea
10.4 Clasificarea globală a produselor
10.5 Etichetarea inteligentă

11.1. Managementul financiar al lanţului de distribuţie/aprovizionare: o nouă soluţie pentru rezilienţă
– 11.1.1. The Financial Supply Chain Management: A New Solution For Supply Chain Resilience
– 11.1.2. The Financial Supply Chain Management
Managementul financiar al lanţului de distribuţie/aprovizionare: o nouă soluţie pentru rezilienţă

12.1. Managementul riscului în lanțul de distribuție aprovizionare (SCRM)
– 12.1.1. Food Supply Chain Management
– 12.1.2. Supply Chain Risk Management. Creating the Resilient Supply Chain
– 12.1.3. Supply Chain Risks Management (SCRM). Case study: Steel Industry – OTELINOX
– 12.1.4. Instruments and Risk Management Solutions in the Security of an SC. Case Study: Consumer Electronics Industry
12.2. Securitatea lanțurilor de distribuție (SSCM)

13.1. Introducere în indicatorii cheie de performanţă
– 13.1.1. In cartea: SUPLLY CHAIN MANAGEMENT. FUNDAMENTAL AND SUPPORT ELEMENTS
– 13.1.2. Customer-Driven Supply Chain. Proposal for Key Processes Performance Measurement through Benchmarking. Case Study: Delivery Processes of Renault-Dacia Piteşti
– 13.1.3. Consumer and Shopper Satisfaction. Measurement of Collaborative Supply Value Chain
– 13.1.4. Performance Management of Supply Chain Using Balanced Scorecard in Nonprofit Organizations
– 13.1.5. The Measurement of Performance of the Delivery Processes of Supply Chain. Case Study: ARTIC
13.2. Măsurarea performanţei alianţei dintre două organizaţii pentru promovarea unui produs FMCG
– 13.2.1. Cartea: GLOBAL ECR SCORECARD. MASURAREA PERFORMANTEI ALIANTEI ECR
13.2.2. Măsurarea Performanţei Alianţei prin Global ECR. Scorecard şi SCM
13.2.3. Performanta Lantului de Distributie si Managementul Colaborativ prin Tabloul de Bord
13.3. Măsurarea performanţei alianţelor de afaceri în lanţul logistic prin Scorecard
13.4. Performanţa SC şi managementul strategic colaborativ al acestuia prin TBE

14.1. Reverse Logistic – Reverse Supply Chain Management
– 14.1.1 Reverse supply chain management in dairy production

15.1. Raspunderea sociala corporativa (Corporate Social Responsibility) in Supply Chain
– 15.1.1. Corporate Social Responsibility in Collaborative Supply Chain of Consumer Goods Industry and Retail
– 15.1.2. Corporate Social Responsibility in Colaborative Supply Chain of Consumer Good (Industry and Retail)

16.1. Lean Supply Chain Management
– 16.2.1. In cartea: SUPPLY CHAIN MANAGEMENT IN CONSUMER GOODS INDUSTRY & RETAIL Capitolul 9

17.1. Managementul experienței consumatorului (CeX)
– 17.1.1. New Digital Technologies Through Omni Channels for Consumer Engagement. Case Study: Catering Industry
– 17.1.2. Quality in Service Industry and Customer Experience Management (CEM). Case Study: Restauranr Industry
– 17.1.3. Customer experience management. Case Study
– 17.1.4. The New Challenges of Digital World: Consumer Engagement in SUPPLY CHAIN MANAGEMENT for Efficient Consumer Response
17.2. Angajamentul consumatorului prin toate canalele (Omnichannel) – (CEM – Customer Engagement Management)

18. Trasabilitatea si siguranta alimentara in lantul logistic
– 18.1.1. Food Safety and Traceability in Food Services Sector. Case Study: Restaurant
– 18.1.2. Food Safety and Traceability in Food Services Sector
18.2 Cartea: SIGURANTA ALIMENTARA SI TRASABILITATEA PRODUSELOR ALIMENTARE

19.1. Introducerea unui produs nou în industria bunurilor de consum

20.1. Shrinkage

21.1. Transportation, Warehousing and Inventory management

22.1. Noile tehnologii si inovari in Supply Chain
– 22.1.1. New Digital Technologies Through Omni Channels for Consumer Engagement. Case Study: Catering industry
– 22.1.2. The Leadership and The Artificial Intelligence for The Brain of The Firm. Evolutions and Realities in Romanian Market
– 22.1.3. Thenology and Inovation in Supply Chain Management for Creating New Value for Consumers
– 22.1.4. The Management of Digitizationin Supply Chain with Shoppers and Users
– 22.1.5. Popa Virgil benchmarking under process 4.2. & 4.4 from APQC for Digitization Measurement
– 22.1.6. Physical Internet and New Challenges in Supply Chain Management. Rethinking the Supply Chain 4.0 for Consumer Value
– 22.1.7. Future Value Chain – Rethinking Networks Through Omni-Channel for Consumer. New challenges of IoT in Supply Chain Management
– 22.1.8. Digitization in Service Industry.Consumer engagement through omni channel for growth shoppers experience and enthusiasm. Case study: Hotel Industry