{"id":634,"date":"2025-11-29T21:43:40","date_gmt":"2025-11-29T19:43:40","guid":{"rendered":"https:\/\/www.scm4ecr.com\/?p=634"},"modified":"2025-12-06T19:46:57","modified_gmt":"2025-12-06T17:46:57","slug":"conference-2013-customer-experience-management-through-sustainable-supply-chain","status":"publish","type":"page","link":"https:\/\/www.scm4ecr.com\/index.php\/past-conferences-symposiums\/past-conferences\/conference-2013-customer-experience-management-through-sustainable-supply-chain\/","title":{"rendered":"Conference 2013 – Customer experience management through sustainable supply chain"},"content":{"rendered":"\n

Program<\/strong><\/h3>\n\n\n\n
\n\n\n\n
2013 Supply Chain Management for Efficient Consumer Response<\/strong><\/h5>\n\n\n\n
Conference<\/strong><\/h5>\n\n\n\n
(2013 SCM4ECR Conference)<\/strong><\/h5>\n\n\n\n
\n\n\n\n
CUSTOMER EXPERIENCE MANAGEMENT THROUGH SUSTAINABLE SUPPLY CHAIN<\/strong><\/h5>\n\n\n\n
31 MAY 2013<\/strong><\/h5>\n\n\n\n
\n\n\n\n

International Conference Center \u2013 \u201eValahia\u201d University of T\u00e2rgovi\u0219te<\/p>\n\n\n\n

ecr-uvt | International ECR Research<\/p>\n\n\n\n

09.00 \u2013 09.30<\/td>Registration<\/td><\/tr>
 <\/td>Opening session<\/td><\/tr>
09.30 \u2013 09.45<\/td>Official Opening \u2013 Welcome speech<\/td><\/tr>
09.45 \u2013 10.45<\/td>KEYNOTESVirgil Popa<\/strong> \u2013 Customer Experience Management through Sustainable Supply Chain<\/em><\/a>Theodor Purc\u0103rea<\/strong> \u2013 Gaining the Best Return by looking Holistically at the SCM Transformation. <\/em>Adopting the Best Practices, by collaborating effectively across the Entire Supply Chain, and ensuring the Alignment with Business Strategy<\/em><\/td><\/tr>
10.45 -11.00<\/td> Coffee Break<\/td><\/tr>
  1st Plenary session \u2013 Demand ManagementModerators:Gheorghe Gh. IonescuDan Miricescu<\/td><\/tr>
11.00 \u2013 11.20<\/td>Gheorghe Gh. Ionescu, Adina Letitia Negrusa<\/strong> \u2013 About the relation \u201cOrganization Evolution and Ethics\u201d<\/a><\/em><\/td><\/tr>
 11.20 \u2013 11.40<\/td>Cristinel Vasiliu, Mihaela Dobrea<\/strong> \u2013 Supply Chain Management (CSM) implementation in the Romanian logistics companies<\/em><\/a><\/td><\/tr>
11.40 \u2013 12.00<\/td>Virgil Popa, Theodor Purcarea, Dorina T\u0103n\u0103sescu, Madalina Barna<\/strong> \u2013 Customer\/Shopper Experience Management (CEM). Case studies in Retail Industry<\/a><\/em><\/td><\/tr>
12.00 \u2013 12.20<\/td>Veronica \u0218tefan<\/strong> \u2013 Online Customer Relationship Management (CRM) for Distributed Operational Software Products<\/a><\/em><\/td><\/tr>
12.20 \u2013 12.40<\/td>Dan Miricescu<\/strong> \u2013 Study Regarding the Customer Satisfaction Evaluation Considering the Logistics Service Level<\/a><\/em><\/td><\/tr>
 12.40 \u2013 13.00<\/td>Mihai Felea, Irina Albastroiu<\/strong> \u2013 Identifying and Managing the Risk in the Supply Chain<\/a><\/em><\/td><\/tr>
13.00 \u2013 13.05<\/td>Conclusions<\/td><\/tr>
13.05 \u2013 14.00<\/td>Lunch (on site)<\/td><\/tr>
 2nd Plenary session \u2013 Supply ManagementModerators:Cristinel VasiliuVeronica Stefan<\/td><\/tr>
14.00 \u2013 14.20<\/td>Marius Minea, Maria Claudia Surugiu<\/strong> \u2013 Real-Time Traffic and Travel Information Systems-Role in Improving the Supply Chain Efficiency in Metropolitan Environment<\/a><\/em><\/td><\/tr>
14.20 \u2013 14.40<\/td>Jacek Karcz, Krzysztof Zborowski<\/strong> \u2013 Organization of Supply Chain for International Consignments of LTL Carrier on the Market<\/a><\/em><\/td><\/tr>
14.40 \u2013 15.00<\/td>Virgil Popa<\/strong> \u2013 Supply Chain Risk Management. Standards and Best Practices<\/em><\/td><\/tr>
15.00 \u2013 15.20<\/td>Razvan Andrei Gheorghiu, Alexandru Valentin Stan, Radu Serban Timnea, Angel Ciprian Cormos<\/strong> \u2013 Economic Benefits of Traffic Reorganization in Cities<\/a><\/em><\/td><\/tr>
15.20 \u2013 15.40<\/td>Mihaela \u0218tet<\/strong> \u2013 Energy Management in Logistics Activities<\/a><\/em><\/td><\/tr>
15.40 \u2013 15.45<\/td>Conclusions<\/td><\/tr>
15.45 \u2013 16.00<\/td>Coffee Break<\/td><\/tr>
 Doctoral sessionModerators:Virgil PopaDorina Tanasescu<\/td><\/tr>
16.00 \u2013 16.20<\/td>Maria Claudia Surugiu, Ionel Petrescu, Oana Vasilica Barna, Radu Virgil Alexandrescu \u2013 Container Tracking in Multimodal Transport Using Intelligent Transportation Systems<\/a><\/em><\/td><\/tr>
16.20 \u2013 16.40<\/td>Mirela Ileana Nem\u0163anu, Florin Codrut Nem\u0163anu \u2013 Intelligent Transport System an Important Tool of Corporate Sustainable Responsibility for Transport Businesses<\/a><\/em><\/td><\/tr>
16.40 \u2013 17.00<\/td>Mihnea Gabriel Beldescu, Angel Ciprian Cormos, Valentin Iordache, Florin Codrut Nemtanu, Radu Serban Timnea \u2013 The Influence of Data Accuracy, Measured Using RMS Error, on the Costs of a Public Transport Operator<\/a><\/em><\/td><\/tr>
17.00 \u2013 17.05<\/td>Conclusions<\/td><\/tr>
Masters sessionModerators:Virgil PopaDorina Tanasescu<\/td><\/tr>
17.05 \u2013 17.25<\/td>Alina Elena Tudor, Virgil Popa \u2013 Food Safety and Traceability for Sustainable Supply Chain. Case study in Restaurant Industry<\/a><\/em><\/td><\/tr>
17.25 \u2013 17.45<\/td>Andreea Georgiana Tanasca, Virgil Popa \u2013 Service Quality and Customer Experience Management. Case study in restaurant Industry<\/a><\/em><\/td><\/tr>
17.45 \u2013 18.05<\/td>Daria Ioana Vissarion, Virgil Popa \u2013 Supply Chain Risk Management. Response Solutions for Resilience and Business Performance Continuity. Case study in Steel Industry<\/a><\/em><\/td><\/tr>
18.05 \u2013 18.10<\/td>Conclusions<\/td><\/tr>
18.10 \u2013 18.30<\/td>Doctoral papers awards.Final conclusions.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Conference 2013 MOMENTS<\/a><\/strong><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Program 2013 Supply Chain Management for Efficient Consumer Response Conference (2013 SCM4ECR Conference) CUSTOMER EXPERIENCE MANAGEMENT THROUGH SUSTAINABLE SUPPLY CHAIN 31 MAY 2013 International Conference Center \u2013 \u201eValahia\u201d University of T\u00e2rgovi\u0219te ecr-uvt | International ECR Research 09.00 \u2013 09.30 Registration   Opening session 09.30 \u2013 09.45 Official Opening \u2013 Welcome speech 09.45 \u2013 10.45 KEYNOTESVirgil […]<\/p>\n","protected":false},"author":1,"featured_media":639,"parent":590,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-634","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nConference 2013Customer Experience Management Through Sustainable Supply Chain | Conference 2013 Highlights<\/title>\n<meta name=\"description\" content=\"Explore the transformative insights from the 2013 conference on Customer Experience Management through Sustainable Supply Chains. 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