Conference 2013 – Customer experience management through sustainable supply chain

Program

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2013 Supply Chain Management for Efficient Consumer Response

Conference

(2013 SCM4ECR Conference)

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CUSTOMER EXPERIENCE MANAGEMENT THROUGH SUSTAINABLE SUPPLY CHAIN

31 MAY 2013

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International Conference Center – „Valahia” University of Târgoviște

ecr-uvt | International ECR Research

09.00 – 09.30	Registration
	Opening session
09.30 – 09.45	Official Opening – Welcome speech
09.45 – 10.45	KEYNOTESVirgil Popa – Customer Experience Management through Sustainable Supply ChainTheodor Purcărea – Gaining the Best Return by looking Holistically at the SCM Transformation. Adopting the Best Practices, by collaborating effectively across the Entire Supply Chain, and ensuring the Alignment with Business Strategy
10.45 -11.00	Coffee Break
1st Plenary session – Demand ManagementModerators:Gheorghe Gh. IonescuDan Miricescu
11.00 – 11.20	Gheorghe Gh. Ionescu, Adina Letitia Negrusa – About the relation “Organization Evolution and Ethics”
11.20 – 11.40	Cristinel Vasiliu, Mihaela Dobrea – Supply Chain Management (CSM) implementation in the Romanian logistics companies
11.40 – 12.00	Virgil Popa, Theodor Purcarea, Dorina Tănăsescu, Madalina Barna – Customer/Shopper Experience Management (CEM). Case studies in Retail Industry
12.00 – 12.20	Veronica Ștefan – Online Customer Relationship Management (CRM) for Distributed Operational Software Products
12.20 – 12.40	Dan Miricescu – Study Regarding the Customer Satisfaction Evaluation Considering the Logistics Service Level
12.40 – 13.00	Mihai Felea, Irina Albastroiu – Identifying and Managing the Risk in the Supply Chain
13.00 – 13.05	Conclusions
13.05 – 14.00	Lunch (on site)
2nd Plenary session – Supply ManagementModerators:Cristinel VasiliuVeronica Stefan
14.00 – 14.20	Marius Minea, Maria Claudia Surugiu – Real-Time Traffic and Travel Information Systems-Role in Improving the Supply Chain Efficiency in Metropolitan Environment
14.20 – 14.40	Jacek Karcz, Krzysztof Zborowski – Organization of Supply Chain for International Consignments of LTL Carrier on the Market
14.40 – 15.00	Virgil Popa – Supply Chain Risk Management. Standards and Best Practices
15.00 – 15.20	Razvan Andrei Gheorghiu, Alexandru Valentin Stan, Radu Serban Timnea, Angel Ciprian Cormos – Economic Benefits of Traffic Reorganization in Cities
15.20 – 15.40	Mihaela Ștet – Energy Management in Logistics Activities
15.40 – 15.45	Conclusions
15.45 – 16.00	Coffee Break
Doctoral sessionModerators:Virgil PopaDorina Tanasescu
16.00 – 16.20	Maria Claudia Surugiu, Ionel Petrescu, Oana Vasilica Barna, Radu Virgil Alexandrescu – Container Tracking in Multimodal Transport Using Intelligent Transportation Systems
16.20 – 16.40	Mirela Ileana Nemţanu, Florin Codrut Nemţanu – Intelligent Transport System an Important Tool of Corporate Sustainable Responsibility for Transport Businesses
16.40 – 17.00	Mihnea Gabriel Beldescu, Angel Ciprian Cormos, Valentin Iordache, Florin Codrut Nemtanu, Radu Serban Timnea – The Influence of Data Accuracy, Measured Using RMS Error, on the Costs of a Public Transport Operator
17.00 – 17.05	Conclusions
Masters sessionModerators:Virgil PopaDorina Tanasescu
17.05 – 17.25	Alina Elena Tudor, Virgil Popa – Food Safety and Traceability for Sustainable Supply Chain. Case study in Restaurant Industry
17.25 – 17.45	Andreea Georgiana Tanasca, Virgil Popa – Service Quality and Customer Experience Management. Case study in restaurant Industry
17.45 – 18.05	Daria Ioana Vissarion, Virgil Popa – Supply Chain Risk Management. Response Solutions for Resilience and Business Performance Continuity. Case study in Steel Industry
18.05 – 18.10	Conclusions
18.10 – 18.30	Doctoral papers awards.Final conclusions.

Conference 2013 MOMENTS